Assessing the performance of chat and email support services is necessary to determine what is being done well, what could be improved and how much satisfaction the customers derive.
Here are seven key metrics to consider are explained.
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7 Metrics to Measure the Success of Your Chat and Email Support Services
How to Utilize Chat Support to Increase Sales and Conversions?
Chat support brings many benefits which improve sales and conversion rates in the same way as they provide real-time assistance, solve issues, and walk customers through the purchasing process right away.
Know how chat support can be utilized to increase sales and conversions.
Understanding the Cost Savings of Outsourcing with BPO Providers
Outsourcing selected business operations to Business Process Outsourcing (BPO) partners can give a number of very easily identifiable cost savings for an organization.
Here’s an overview of how cost savings are achieved through outsourcing:
Read moreCall Centre Compliance Understanding Regulations and Ensuring Data Security
Knowing and fulfilling regulations as well as taking appropriate safeguards, especially in data matters, is crucial for call centres, particularly now when the data breach and privacy issues at every step of the process of today’s global market are possible.
Read moreThe Importance of Quality Assurance in BPO Companies in Chennai
QA is vital in BPO companies based in Chennai because it helps to ensure the provision of quality services this may be attributed by high competition and cost that are associated with such company.
In this blog know the importance of Quality in BPO companies.
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