Assessing the performance of chat and email support services is necessary to determine what is being done well, what could be improved and how much satisfaction the customers derive.
Here are seven key metrics to consider are explained.
Read moreAssessing the performance of chat and email support services is necessary to determine what is being done well, what could be improved and how much satisfaction the customers derive.
Here are seven key metrics to consider are explained.
Read moreChat support brings many benefits which improve sales and conversion rates in the same way as they provide real-time assistance, solve issues, and walk customers through the purchasing process right away.
Know how chat support can be utilized to increase sales and conversions.