Pan-India Expansion Strategy: Why Multilingual Support Drives E-Commerce Conversions?
India has moved beyond the sum and substance of the large metros and has become a far more bedrock of large-scale e-commerce. Brands are fin...
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We all know that there are thousands of ways for marketing such as direct mail,
advertisement, online promotions etc. But a well known strategy to build a strong
customer relationship is sending out a mass-mailing to a list of prospects and
waiting for the positive result. This is done by capturing the data about the
potential customers. The next that comes in successive after sending out the mass
mailing is follow-up call. Follow-up is very critical and it should be handle in
more knowledgeable and friendly manner.
India has moved beyond the sum and substance of the large metros and has become a far more bedrock of large-scale e-commerce. Brands are fin...
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Changes in the contact center landscape are the biggest changes in its history. The times are changing, and AI, automation, customer expecta...
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Today’s economy is global, with customers working around the clock—not so should customer support. Customers are expecting service res...
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