Advantages of Outsourcing to India for US & UK Businesses
With the ever competitive global market, US and UK based businesses are always trying to find ways of cutting expenses, enhancing efficiency...
READ MOREShared Call Centre Services
The success of every business depends on the responsiveness to customers. Customers should be heard always and not every business have the luxury of having their own call centre. The in house call centre demands hiring skilled resources, training, managing the team etc. We understand the challenges of the startup companies, small and medium sized businesses.
We have a solution. We will let your customers experience a delighted customer support experience through our Shared Call Centre concept. Ours is a simple but proven model. We just need you to forward calls to us and provide us with FAQs to handle your customers.
Why Shared Call Centre Services?
Affordable Pricing
Low cost outsourcing with high-quality customer support.
Skilled Agents
Trained professionals delivering excellent customer experience.
Easy To Setup
Get started quickly with minimal setup and documentation.
Multilingual Support
Support in Tamil, English & Hindi to reach more customers.
Pay As You Go
Flexible plans based on call volume and business needs.
24/7 Availability
Round-the-clock support for your business and customers.
How can you make use of shared call centre?
Call Centre For SMEs
If you are a startup, small or medium level business.
Seasonal Call Centre:
If you are a seasonal business who require customer support for a short-term.
Low Volume Call Centre:
If your Business receives less than 50 calls a day.
Short-term Call centre:
If your requirement is for a short period of time.
Affordable Call Centre:
If you cannot afford exclusive customer support team.
Multilingual Call Centre:
If you need multilingual customer service for your short-term or small business.
Customer Support for After Hours:
If your business needs customer support for 24x7 or after hours of your business time.
To Handle Advertisement Calls:
If you want to manage calls after (online or offline) advertising of your property, rental, matrimonial, dealership, franchise etc.
How It Works
02
Share Your Requirements
Tell us about your business, customers and expectations.
03
We Handle The Calls
Our trained agents manage calls professionally.
04
You Grow Your Business
Focus on growth while we take care of customer conversations.
Dedicated support. Transparent pricing. Measurable results.
Inbound and Outbound
Pricing
Inbound Pricing
| Description | Plan 1 | Plan 2 | Plan 3 |
|---|---|---|---|
| Up to 20 Calls / Day | Up to 50 Calls / Day | Up to 80 Calls / Day | |
|
Coverage
|
9-6pm coverage | 9-6pm coverage | 9-6pm coverage |
|
Days
|
Mon - Sat | Mon - Sat | Mon - Sat |
|
Languages
|
Tamil, English & Hindi | Tamil, English & Hindi | Tamil, English & Hindi |
|
Set Up Fees - Onetime
|
Rs.2000 | Rs.2000 | Rs.2000 |
|
Telecom Fees
|
Included | Included | Included |
|
DID
|
One number | One number | One number |
|
Minimum Contract
|
Nil | Nil | Nil |
|
Rate / Call
|
Rs.30/call | Rs.25/call | Rs.20/call |
|
Validity
|
1 Month | 1 Month | 1 Month |
|
Min. Purchase Calls
|
500 Calls | 1000 calls | 2000 calls |
|
Per Call Duration
|
180 seconds | 180 seconds | 180 seconds |
|
Holidays
|
National & Festivals | National & Festivals | National & Festivals |
|
Daily Call report by email
|
Yes | Yes | Yes |
|
Monthly report by email
|
Yes | Yes | Yes |
|
Voice Files
|
10 calls / batch | 25 calls / batch | 40 calls / batch |
|
Purchase Type
|
Prepaid | Prepaid | Prepaid |
|
Exclusions
|
GST | GST | GST |
|
Top up Notification
|
Yes | Yes | Yes |
Outbound Pricing
| Description | Plan 1 | Plan 2 | Plan 3 |
|---|---|---|---|
|
Call Type
|
Outbound | Outbound | Outbound |
|
Coverage
|
9am - 6pm | 9am - 6pm | 9am - 6pm |
|
Days
|
Mon - Sat | Mon - Sat | Mon - Sat |
|
Languages
|
Tamil, English & Hindi | Tamil, English & Hindi | Tamil, English & Hindi |
|
Set Up Fees - Onetime
|
Rs.2000 | Rs.2000 | Rs.2000 |
|
Telecom Fees
|
Included | Included | Included |
|
Minimum Contract
|
Nil | Nil | Nil |
|
Rate / Number
|
Rs.20 / Number | Rs.15 / Number | Rs.12 / Number |
|
Number of Attempts
|
Two | Two | Two |
|
Validity
|
1 month | 1 month | 1 month |
|
Min. Purchase Calls
|
500 numbers | 2000 numbers | 5000 numbers |
|
Per Call Duration
|
180 seconds | 180 seconds | 180 seconds |
|
Holidays
|
National & Festivals | National & Festivals | National & Festivals |
|
Daily Call Report by Email
|
Yes | Yes | Yes |
|
Monthly Report by Email
|
Yes | Yes | Yes |
|
Voice Files
|
10 calls / batch | 25 calls / batch | 50 calls / batch |
|
Purchase Type
|
Prepaid | Prepaid | Prepaid |
|
Exclusions
|
GST | GST | GST |
|
Top up Notification
|
Yes | Yes | Yes |
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