Infrastructure

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Infrastructure

Predictive Dialer
Dialers are used to enhance productivity. Predictive dialers are used for Inbound and outbound operations.

Voice loggers
To record telephonic conversations for quality and training purposes.

Voice Connectivity
Voice connectivity with multiple telecom providers.

Data Connectivity
8 MBPS 1:1 leased line connectivity with redundancy.

Data Storage Devices
Highly secured data storage devices with back up.

Customised CRM / Client Portal
We create CRM for all our clients and the access is given to client to monitor the operation remotely.

IVR
Interactive Voice Response system to collect financial information from customers in a secured way.

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