Shared Call Centre Outsourcing Services

Cloud Call Centre

Shared Call Centre Services

The success of every business depends on the responsiveness to customers. Customers should be heard always and not every business have the luxury of having their own call centre. The in house call centre demands hiring skilled resources, training, managing the team etc. We understand the challenges of the startup companies, small and medium sized businesses.

We have a solution. We will let your customers experience a delighted customer support experience through our Shared Call Centre concept. Ours is a simple but proven model. We just need you to forward calls to us and provide us with FAQs to handle your customers.

Why Shared Call Centre Services?
  •   Affordable customer support:
  • Low cost outsourcing is ensured with shared call centre model. You can choose a suitable cost-effective call centre plan occording to the volume of calls that your business receives / makes per day.
  •   PAYG model:
  • Yes, it’s truly a Pay as you go model. You pay for what you anticipate to use.
  •   Easy to setup call centre:
  • Being a shared model, it is easy to set up a call center with no hurdles.

How can you make use of shared call centre?
  •   Call Centre For SMEs:
    If you are a startup, small or medium level business.
  •   Seasonal Call Centre:
    If you are a seasonal business who require customer support for a short-term.
  •   Low Volume Call Centre:
    If your Business receives less than 50 calls a day.
  •   Short-term Call centre:
    If your requirement is for a short period of time.
  •   Affordable Call Centre:
    If you cannot afford exclusive customer support team.
  •   Multilingual Call Centre:
    If you need multilingual customer service for your short-term or small business.
  •   Customer Support for After Hours:
    If your business needs customer support for 24x7 or after hours of your business time.
  •   To Handle Advertisement Calls:
    If you want to manage calls after (online or offline) advertising of your property, rental, matrimonial, dealership, franchise etc.

How it works?
It’s simple, hassle free and Pay as you go model. We would request you to forward calls to our number to handle inbound calls and provide us calling data with FAQs to handle Outbound calls. Our multilingual, trained team will handle calls professionally and provide required support to your customers.

Inbound Call Centre Services


Pricing - Inbound
Description Plan 1 Plan 2 Plan 3
  Up to 20 Calls / Day Up to 50 Calls / Day Up to 80 Calls / Day
Coverage 9-6pm coverage 9-6pm coverage 9-6pm coverage
Days Mon - Sat Mon - Sat Mon - Sat
Languages Tamil, English & Hindi Tamil, English & Hindi Tamil, English & Hindi
Set Up Fees - Onetime Rs.2000 Rs.2000 Rs.2000
Telecom Fees Included Included Included
DID One number One number One number
Minimum Contract Nil Nil Nil
Rate / Call Rs.30/call Rs.25/call RS.20/call
Validity 1 Month 1 Month 1 Month
Min. Purchase Calls 500 Calls 1000 calls 2000 calls
Per Call Duration 180 seconds 180 seconds 180 seconds
Holidays National & Festivals National & Festivals National & Festivals
Daily Call report by email Yes Yes Yes
Monthly report by email Yes Yes Yes
Voice Files 10 calls / batch 25 calls / batch 40 calls / batch
Purchase Type Prepaid Prepaid Prepaid
Exclusions GST GST GST
Top up Notification Yes Yes Yes
 
 


Outbound Call Centre Services


Pricing - Outbound
Description Plan 1 Plan 2 Plan 3
Call Type Outbound Outbound Outbound
Coverage 9am - 6pm 9am - 6pm 9am - 6pm
Days Mon - Sat Mon - Sat Mon - Sat
Languages Tamil, English & Hindi Tamil, English & Hindi Tamil, English & Hindi
Set Up Fees - Onetime Rs.2000 Rs.2000 Rs.2000
Telecom Fees Included Included Included
DID 1 2 5
Minimum Contract Nil Nil Nil
Rate / Number Rs.20 / Number Rs.15 / Number Rs.12 / Number
Number of Attempts Two Two Two
Validity Validity - 1 month Validity - 1 month Validity - 1 month
Min. Purchase Calls 500 numbers 2000 numbers 5000 numbers
Per Call Duration 180 seconds 180 seconds 180 seconds
Holidays National & Festivals National & Festivals National & Festivals
Daily Call Report by Email Yes Yes Yes
Monthly Report by Email Yes Yes Yes
Voice Files 10 calls / batch 25 calls / batch 50 calls / batch
Purchase Type Prepaid Prepaid Prepaid
Exclusions GST GST GST
Top up Notification Yes Yes Yes
 
 
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